TERMS & CONDITION
Hotel Policy & Booking Conditions
Hotel Policy
TERMS & CONDITIONS:
• Check in time: 1500 hours (3:00pm)
• Check out time: 1200 hours (12:00pm)
• Early check-In or Late-Check out is subject to availability
• Late check-out fee shall be charged at hourly basis RM30.00 every extension hour(s).
• Full day surcharged will be applicable for guest(s) who are arriving 0001 hours (12:01 a.m) to 0600 hours. (6:00 a.m)
• All guests must produce a valid passport or ID upon Check-in
• For any early departure, a fee of full stay rate will be charged.
• Tourism Tax Amount of RM10.00 will be collected upon check in for Non Malaysian.
• Rates quoted in Ringgit Malaysia (MYR)
• No Pet,Durian & Mangosteens Allowed
• All special request are subject to availability and additional charges may apply.
• Hotel is non-smoking hotel, Penalty of RM300.00 will be charges.
DEPOSIT POLICY
• Payment by any credit card, and debit card.
• Hotel reserved the right to fully charge the credit card amount prior to arrival.
CANCELLATION & NO SHOW
• Any cancellation/s or amendment made 7 days & beyond the arrival date is subjected to a penalty of full room rate per room booked.
• Full stay charge in the event of no show on arrival date, cancellations and amendment made within 7 days of arrival.
• No refund for early departure or for whatever reason.
• SPECIAL DEALS/PROMOTIONS STRICTLY NO CANCELLATION, NO REFUND, NO BOOKING DATE CHANGE
• Your room will be held for your arrival until 1800 hours on the day of your scheduled check-in - after which the booking will be deemed cancelled, unless hotel is informed.
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